Refund Policy

At Cultus, our goal is to make your shopping experience smooth and worry-free. This Refund Policy explains how refunds are handled for orders placed on our platform.

When Are Refunds Applicable?

Refunds are applicable in cases such as:

• You received a damaged or defective product
• You received the wrong item
• Your order was cancelled as per the applicable cancellation policy
• Your return request has been approved as per the return policy of the product

All refunds are processed only after the returned item passes a basic quality check.

Refund Method

• Refunds are issued to the original mode of payment used at the time of placing the order.
• For Cash on Delivery (COD) orders, refunds are processed via bank transfer, UPI, or store credits, as applicable.
• Refund timelines may vary depending on your bank or payment provider.

Refunds are issued to the original payment method. COD refunds are processed via bank transfer, UPI, or credits.

Refund Timeline

Once your return is approved and the product is received back:

• Refunds are typically processed within 5–10 business days
• You will receive a confirmation once your refund has been initiated.

Orders from Multiple Brands

Cultus hosts products from multiple independent brands. While each brand may have its own internal return and refund processes, Cultus ensures that your refund experience remains simple and consistent.

In certain cases, refund approvals may depend on the specific product or brand policies. However, for you as a customer, Cultus remains your single point of contact for all refund-related communication and support.

Non-Refundable Situations

Refunds may not be applicable in the following cases:

• Products returned in a used, damaged, or altered condition
• Missing original tags, packaging, or accessories
• Requests made outside the return window
• Items marked as non-returnable at the time of purchase
• Partial payments

Cancellations and Failed Deliveries

• If an order is cancelled before shipment, a full refund will be initiated. Partial payments are non-refundable.
• If delivery fails due to incorrect address or repeated unavailability, the refund will be processed after the order is returned to the seller.

Policy Updates

Cultus reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page and will apply to future orders.